SuperATV Shipping Information

As an authorized dealer for SuperATV, Mud Hawgz UK is proud to offer the full range of SuperATV products to our customers in the United Kingdom and Europe.

Product Availability

Listed Products: Any product listed on the Mud Hawgz UK website is available for sale

In-Stock Items: Products in stock are available for shipping within 1-3 days

Additional Products: Any product from the SuperATV catalog can be ordered, even if not listed on our website

Shipping Timeframes

After Dispatch:

• United Kingdom: 1-4 days delivery
• Europe: 3-10 days delivery

Supply Chain Information

Primary Distributor: Mud Hawgz UK sources SuperATV products through our distributor ORO2U

Drop-Shipping Notice: Most SuperATV bumpers and windscreens are drop-shipped from Off Road Only (ORO2U). We maintain low stock levels of these items in the UK.

Out-of-Stock & Custom Orders

Out-of-Stock Items:

• We will contact you with estimated timescales from ORO2U
• If a product is out of stock, we cannot order any more in for a long time
• Important: If the product is out of stock, your order will be cancelled within 48 hours of purchase

Custom Orders (Products Not Listed):

• Require a custom quote from ORO2U for import
• Custom order process can take 1-3 months depending on the specific item and current shipping conditions
• Custom quotes available upon request

Return Policy Note

Please refer to our specific SuperATV Returns Policy for detailed information about returns and exchanges, including our 30-day return window and restocking fees.

Contact Information

For questions about SuperATV product availability, custom quotes, or shipping:

Email: mudhawgzoffroaduk@gmail.com
Phone: 07763026473

Business Hours:
Monday - Thursday: 9:00 AM - 5:00 PM
Friday - Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Company: Mud Hawgz Off-Road UK Ltd
VAT Number: GB446367276
Company Number: 14468780

Updated September 2025

ATV City Returns & Exchanges Policy

Mud Hawgz UK is committed to ensuring your complete satisfaction with your ATV City purchases. Please review our returns policy for these products:

Important: Some ATV City parts are kept in stock at our UK facility, while others are drop-shipped directly from ATV City. This may affect processing times for returns and exchanges.

Returns Policy

Return Eligibility

Return Window: Customers have a generous 30-day return window starting from the date of purchase. This allows ample time to assess your product and make sure it meets your needs.

Condition Requirements: To ensure a smooth return process, items must be unused and returned in their original packaging. This helps maintain product integrity and guarantees future customers receive merchandise in pristine condition.

Non-Returnable Items

Certain items are considered non-returnable, including:

• Electrical parts
• Special orders
• Clearance items

We encourage customers to carefully read product descriptions before finalizing their purchase to avoid any disappointment.

Return Process

1. Initial Contact: To initiate a return, please contact our dedicated customer service team at mudhawgzoffroaduk@gmail.com or 07763026473
2. Return Authorization: We will provide you with a return authorization number, which is essential for processing your return efficiently
3. Packaging: Return items in their original packaging with all documentation
4. Return Address: Mud Hawgz
   10 Buttermere Road
   Goole, East Yorkshire
   DN14 6NH
   United Kingdom

Fees and Refunds

Restocking Fee: Please note that a 15% restocking fee will apply to all returned items. This fee helps cover the costs associated with inspecting and restocking returns, ensuring that we can continue to offer high-quality products at competitive prices.

48-Hour Refund Policy: For out-of-stock items that cannot be fulfilled, we offer a 48-hour refund policy with no restocking fee.

Refund Timeline: Once your return is received and processed, you can expect your refund within 5-10 business days. This prompt turnaround ensures that your experience remains positive even after a return.

Exchanges

Exchange Eligibility

We offer exchanges on a wide range of products under certain conditions. Items can be exchanged as long as they are:

• Returned in brand-new condition
• Free from any damage caused by fitting
• In their original packaging

This policy supports our commitment to providing our customers with quality products.

Exchange Policies

Damage Policy: In the event that a product is returned damaged, a 50% damage fee may be applicable. This policy is in place to maintain the quality of our inventory, ensuring that all products available to customers are in excellent condition.

Pricing Policy: When exchanging any items, the pricing remains as per the original purchase price, regardless of whether the item was on sale. This consistency helps our customers remain confident in the value they receive.

Price Differences: If you choose to exchange for a more expensive product, it will be your decision to cover any additional costs that arise. We encourage customers to weigh their options carefully to ensure satisfaction with the final selection.

Contact Information

Email: mudhawgzoffroaduk@gmail.com
Phone: 07763026473

Business Hours:
Monday - Thursday: 9:00 AM - 5:00 PM
Friday - Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Company: Mud Hawgz Off-Road UK Ltd
VAT Number: GB446367276
Company Number: 14468780

Updated September 2025