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SuperATV Shipping Information

As an authorized dealer for SuperATV, Mud Hawgz UK is proud to offer the full range of SuperATV products to our customers in the United Kingdom and Europe.

Product Availability

• Listed Products: Any product listed on Mud Hawgz UK website is available for sale.
• In-Stock Items: Products in stock are available for shipping within 1-3 days.
• Shipping Timeframes:
  • United Kingdom: 1-4 days delivery after dispatch
  • Europe: 3-10 days delivery after dispatch
• Additional Products: Any product from the SuperATV catalog can be ordered, even if not listed on our website.

Supply Chain Information

• Mud Hawgz UK sources SuperATV products through our distributor ORO2U.
• For out-of-stock items, we will contact you with estimated timescales from ORO2U.
• Products not listed on our website require a custom quote from ORO2U for import.
• Custom order process can take 1-3 months depending on the specific item and current shipping conditions.

Any goods supplied to the company will be entitled to the benefit of any warranty given be the manufacturers of any such items. This will not affect the Customer`s or, as the case may be, any sub-purchases statutory rights.

ELECTRICAL GOODS I.E. CDI`S AND REGULATORS/RECTIFIERS ARE NOT COVERED BY WARRANTY.

WE WILL NOT COVER RETURN COST FOR WARRANTY RETURNS – (Our Reps are instructed NOT TO ACCEPT any returns)

Returns Policy

• Return Window: Customers have a generous 30-day return window starting from the date of purchase. This allows ample time to assess your product and make sure it meets your needs.
• Condition Requirements: To ensure a smooth return process, items must be unused and returned in their original packaging. This helps maintain product integrity and guarantees future customers receive merchandise in pristine condition.
• Return Process: To initiate a return, please contact our dedicated customer service team. They will provide you with a return authorization number, which is essential for processing your return efficiently.
• Restocking Fee: Please note that a 15% restocking fee will apply to all returned items. This fee helps cover the costs associated with inspecting and restocking returns, ensuring that we can continue to offer high-quality products at competitive prices.
• Non-Returnable Items: Certain items are considered non-returnable. This includes electrical parts, special orders, and clearance items. We encourage customers to carefully read product descriptions before finalizing their purchase to avoid any disappointment.
• Refund Timeline: Once your return is received and processed, you can expect your refund within 5 to 10 business days. This prompt turnaround ensures that your experience with ATV City remains positive even after a return.

Exchanges

• Exchange Eligibility: We offer exchanges on a wide range of products under certain conditions. Items can be exchanged as long as they are returned in brand-new condition, free from any damage caused by fitting, and in their original packaging. This policy supports our commitment to providing our customers with quality products like Mud Hawgz.
• Damage Policy: In the event that a product is returned damaged, a 50% damage fee may be applicable. This policy is in place to maintain the quality of our inventory, ensuring that all products available to customers are in excellent shape.
• Pricing Policy: When exchanging any items, the pricing remains as per the original purchase price, regardless of whether the item was on sale. This consistency helps our customers remain confident in the value they receive from ATV City.
• Price Differences: If you choose to exchange for a more expensive product, it will be your decision to cover any additional costs that arise. We encourage customers to weigh their options carefully to ensure satisfaction with the final selection.